[ult_accordion] [ult_accrow title=”Do you have a physical store?”]Yes – Our store is located at 2317 Fort St., Wyandotte, MI 48192.
Phone is: 1-734-285-2609.
Our store hours are: Monday – Saturday 10 AM to 6 PM.[/ult_accrow] [ult_accrow title=”Do you sell your customers information to others?”]No – We respect the privacy of our customers and do not sell our customer lists to anyone.[/ult_accrow][ult_accrow title=”What payment methods do you accept?”]You can use your Pay Pal account. We also accept VISA, MasterCard, American Express and Discover credit cards. You can also pay by personal check or money order. Please allow 5 to 7 days for personal checks to clear.
Send checks and money orders to:
2317 Fort Street
Wyandotte, MI 48192[/ult_accrow] [ult_accrow title=”How does your name show up on my credit card?”]Your credit card statement purchase will Read “JCIMI” or “JCI”. [/ult_accrow] [ult_accrow title=”Are your packages sent discreetly?”]Yes – The boxes are plain or Priority U.S. Mail Boxes with a return address label that states: JCIMI, 2317 Fort St., Wyandotte, MI[/ult_accrow] [ult_accrow title=”How are your orders shipped?”]We generally mail 2-3 day Priority but sometimes in cases of small orders we mail First Class to reduce postage charges. We are not responsible for delays in shipping due to weather conditions or custom delays or lost shipments or situations beyond our control.[/ult_accrow] [ult_accrow title=”How do I use my gift certificate?”]To use your gift certificate follow the steps below:
1. Add desired items to your shopping cart
2. Go to checkout page
3. Where it says “Coupon Code:” enter your coupon in that box and click OK.
4. Your coupon will be automatically applied after you click OK.[/ult_accrow] [ult_accrow title=”Do you ship worldwide?”]Yes, we ship world wide. If you live outside of the continental United States then you should:
1. Go ahead and place your order, and once you choose your Country and either check the box stating your shipping & billing is the same, or you fill out your Country for the Shipping information box, you will automatically have ‘International Shipping’ Chosen as your shipping.
2. International shipments that require a “drop-ship” will take a few extra days for delivery.
3. We are not responsible for delays in shipping due to weather conditions or custom delays or lost shipments or situations beyond our control.[/ult_accrow] [ult_accrow title=”What’re your shipping charges?”]Shipping charges will be displayed before your order is placed. Shipping charges are automatically configured by the U.S.P.S based on shipping method selected and weight.
Please Note: In the case of multiple shipments for an order additional shipping charges may apply. We have multiple warehouses across the United States. Due to logistics, some warehouses cannot ship using U.S.P.S and can only use U.P.S. Although most of our shipping is done using U.S.P.S., there may be a shipment that will be sent using U.P.S. Please be assured that ALL packages will be sent discretely. If you have ordered multiple orders, overnight orders may not be able to be expedited if they have to be shipped from different warehouses. Should this be the case, we will e-mail you to discuss your options. We are not responsible for delays in shipping due to weather conditions or custom delays or lost shipments or situations beyond our control.[/ult_accrow] [ult_accrow title=”Can I overnight if all my items are in stock?”]Yes – we can ship overnight. We advise that if you choose U.S.P.S. for your overnight shipment, you are not guaranteed an overnight shipment, just an express shipment. If you want a guaranteed overnight shipment, you must choose ‘Compare UPS Rates’ in the ‘Ship via’ option of your order, and select one of the ‘Next Day’ options available.[/ult_accrow] [ult_accrow title=”Do you send order confirmations?”]Yes we do! Once you have completed your order and sent it, you will get an immediate response indicating an order confirmation.[/ult_accrow] [ult_accrow title=”How can I track the status of my order?”]We will send you emails when your order has been placed, is processing, and when it has shipped out! Depending on the shipping method you chose, you can track your package directly on your website to see when it will be delivered. [/ult_accrow] [ult_accrow title=”What if an item I order is out of stock?”]We will ship out what we have in stock at the time you place your order. We will only charge your credit card for the items we ship to you. When the items that were out of stock come in, we will ship them out and charge your credit card for those items. If the item does not come back in stock within 90 days we cancel the order for items we didn’t have.[/ult_accrow] [ult_accrow title=”What if I can’t get your order form to work?”]If this happens, feel free to give us a call at 734-285-2609 and we can take your order over the phone.[/ult_accrow][ult_accrow title=”Why are your breast forms cheaper than others?”]We do a very large volume monthly and have negotiated a better price on our forms. In addition, we have a small mark-up on them. Thus we sell them for less than the wholesale price to keep the volume for our supplier.[/ult_accrow] [ult_accrow title=”How can I improve the attachment of my breast forms”]After cleaning your skin, do an alcohol prep (witch hazel is fine). The alcohol prep removes soap and any other residuals that may hamper the attachment strength of the forms. We also recommend using Hollister 7730 for the medical adhesive, which you can buy from us along with the necessary adhesive remover.[/ult_accrow] [ult_accrow title=”How does your sizing work?”]We have taken the time to be sure if you buy from MaskOn it will fit you. Each item has an UP TO WAIST size listed. So if you have a waist of 40″ and an item says up to waist 40, 41 or even 42 it will fit. The UP TO WAIST size is the largest the item will go to. So if an item had on it UP TO WAIST 39″ and your waist was 40″ the item would be to small. Be sure to measure your waist. Do not go by your pants size or the size of something you wear. MEASURE YOUR SELF PLEASE! Never again will you be confused by large or XL or size 12. No more guess work. Just measure yourself and buy with confidence.[/ult_accrow] [ult_accrow title=”What size shoe do I order?”]Most of our shoes except for LeDame are in womens sizes. As a rule of thumb:
Order 1 size larger than a man’s shoe for open toe styles.
Order 2 sizes larger for all other styles.
Our LeDame brand is in mens sizes. These shoes are wide width and are made to fit a mans foot. This means if you wear a size 10 men’s shoe you can order your shoes in the same size. This applies to only to LeDame.[/ult_accrow][/ult_accordion]