Return Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you received your item and it was damaged, we must be notified within 24 hours. Please note that all returns are subject to a 15% restocking fee.

Several types of goods are exempt from being returned. Any item used or worn, Lingerie, Breast Forms with a broken seal or that have been used, Wigs, Adhesive/Remover or any undergarments (panties, bra, etc.) cannot be returned.

To complete your return, we require a receipt or proof of purchase.

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you are denied, you will receive an email with the reason why.

 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at janetsshipping@aol.com or call us at 734-285-2609

Sale items
Only regular priced items may be refunded, returned or exchanged. Unfortunately sale items cannot be refunded, returned or exchanged. All sale items are final.

 

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at janetsshipping@aol.com and send your item to:

Janet’s Closet, Inc.
Returns Department
2317 Fort St
Wyandotte, MI 48192

 

Shipping
To return your product, you should mail your product to:

Janet’s Closet, Inc.
Returns Department
2317 Fort St
Wyandotte, MI 48192

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions about this policy or inquiring about a refund, you can call us at 734-285-2609 or email janetsshipping@aol.com